News Archives2017-07-25T16:16:57+00:00

Keeping Pace

Sysmex America, Inc. and our very own Anne Tate are featured in the April issue of Advance:

Click here to learn more.

First Sysmex WAM “How To” Videos Released!

You are stuck and you need help fast. You wish there was an easy way to access the WAM information you need. You wish it was as easy as accessing a YouTube video on the internet. Now it is! Sysmex is pleased to announce the release of the first 4 in a series of videos designed to demonstrate the most common workflow and troubleshooting questions. Click here to the library of step by step videos. You can become the expert with these easy to follow tutorials!

Dartmouth Success Story

Dartmouth is pleased to share with the WAM community their story about how they improved their operations and ability to adapt to the changing healthcare landscape.

Their story chronicles the journey from initial discussions on how to be more agile to what tools they would need to meet their long list of goals. A WAM upgrade to v5 helped them optimize their lab operations and prepare them for today’s challenges in managing laboratory services.

If you have a success story that you would like to share with the WAM community, please contact Sysmex at .

WAM User Group Experience – Going Virtual

We’re changing things up this year! We are expanding the WAM User Group experience and going ‘virtual’ for 2016. We heard you loud and clear! Your feedback from the 2015 WAM User Group meeting was to expand the curriculum choices by subject and by version (4.x and 5.x). For those that could not attend the User Group meetings – you told us that Sysmex needs to provide a virtual event to reach everyone in your lab who uses WAM.

We’re going ‘virtual’ this year!

The WAM User Group meeting in November 2016 is going ‘virtual’. We will be planning a day of WAM so that you can connect with your peers and Sysmex associates in a virtual format. But wait there is more! Sysmex is planning a year-long series of customer-focused events that will spotlight key functionality and management of the WAM application. We are planning webinars, customer success stories and regional events that will cover version-specific topics and relevant information on how to better manage and optimize your WAM experience.

We are excited to announce the change in the 2016 User Group format so that we can reach all of our WAM community members… virtually. Also, watch your email for more information on WAM 2016 events including the November Virtual WAM User Group meeting.

Click here to view agenda and register.

Share your WAM Success story!

Sysmex is looking for our WAM community to submit success stories to post on the WAM Resource Center. Share your experience with Sysmex and WAM with your peers! Contact Sysmex at no story is too short or too long! The WAM Resource Center is the perfect forum to keep in touch with your peers and showcase your success stories with the WAM solution.

Broadening the Productivity Spectrum with Middleware

Check out this article that features Sysmex’s Anne Tate and Sysmex WAM customer Dartmouth Hitchcock! The article describes the state of the middleware industry and highlights the benefits Dartmouth has experienced with WAM and Sysmex instruments in optimizing their hematology operations.

Sysmex WAM Auto-Validation Rate and Turnaround Rate Study- Ready for Release!

Sysmex is conducting an Auto-validation and Turnaround Rate study for our v4.1/v4.1.1 and v5.0 WAM sites. This study continues our quest to provide you key benchmark data by organization type and patient mix. We need your help to make this a success!
A link to the online data collection tool will be emailed to you directly on April 4, 2016. Open the email link to enter data from your WAM Management Report Count and Turnaround time reports. The enhanced online data collection tool allows you to report data for multiple sites (if applicable) and it also provides you an option to report pre-WAM statistics for comparison. If you do have pre-WAM data, please provide this as it will enhance the results that will be shared with our WAM community. The study will be open for the month of April. If you have not received the survey, please contact Brian Knight at We are excited to provide you benchmark data that you can use to compare your laboratory with other organizations like you! The final results will be posted on the WAM Resource Center in June 2016. Sysmex wants to provide you useful tools to help you manage and optimize your WAM system and hematology laboratory!

Sysmex WAM Management Reports e-learning now available!

As seen at the 2015 WAM Users Group! This module will review the Sysmex WAM Management Report set up and principles of use, including running a report, as well as exporting and graphing of data. The session will demonstrate how to use the Count, Turnaround Time, Rule, and Result management reports. Visit the Center for Learning to sign up for the class today!

Benchmark your Auto-Validation Rate

Take your Auto-validation program to the next level and compare your auto-validation rate with your WAM peers. A survey of WAM v4.1/v4.1.1 and v5.x community was conducted in August 2015 to gather statistics on the WAM auto-validation rate for CBCs by patient mix and type of organization. The survey results are available in the Tech Tidbit library under Product Information. Compare your rate against your peers and use your Sysmex WAM Management Reports to track and optimize your auto-validation rate program.

It’s time to celebrate! We thank you for your dedication and commitment to exceptional patient care. Sysmex is proud to be your partner in that endeavor. Take a look at this short video we made to thank you and honor all that you do.

Sysmex WAM Tidbit –  Sysmex WAM™ Duplicate Sample ID Check for WAM v5.x

Did you know! Sysmex has added a document to the Tech Tidbit library that describes the Sysmex WAM Duplicate Checking for v5! This document describes how Sysmex WAM checks Sample ID orders and ensures that there are no duplicate sample IDs in your database! The tip describes the duplicate check logic and provides a troubleshooting matrix to clarify questions regarding this functionality. This Tech Tidbit is now available in the Tech Tidbit library under Product Information.


Sysmex WAM 2015 Comment Card Response is Available!

Sysmex received over 70 questions during the 2015 WAM User Group meeting! The presenters have reviewed and answered your questions. Check out the questions and responses under Meetings and Events! This is an opportunity to see what the buzz is in the WAM community and what is on your mind. Learn More


Coming Soon – Benchmark your Data!

Sysmex will be sending out another survey to our WAM v4 and 5 series community in March 2016, to add to the Auto-validation survey. In addition, the survey will request information regarding your turnaround time improvement with your Sysmex solution and WAM! Use your Sysmex WAM Turnaround Time Statistic report to help us create a database of turnaround time data by facility type and patient mix! Sysmex will provide on-going benchmarking data for you to access to optimize your operations! Look for the survey in March!

WAM User Group 2015

Another awesome WAM User Group meeting is in the books! Thank you to our customers for making this year’s meeting a fantastic event. Check out the WAM User Group 2015 page for presentations, pictures, and more.

How to Optimize Your Sysmex WAM Request Submission Tech Tidbit Now Available!

This document provides an overview of the Request process and tips on how to complete the form in a manner that gives Sysmex WAM Support Specialists the information they need to analyze and review your request in a timely fashion.

Click here.

 Go to Product Information > Tech tidbits to view all of the tidbits available for you to use!

Sysmex WAM Maintenance and Support Contract Overview Now Available on the CRC!

Sysmex is pleased to be considered your partner for the implementation and support of the Sysmex WAM decision support software for the clinical laboratory. Sysmex offers a holistic approach to achieve the highest aspect of awareness of knowledge during customer training in the delivery of post go-live support. 

Click here to view the comprehensive set of support services included when you sign a Sysmex WAM Maintenance and Support Agreement.

Sysmex WAM v5 Rule Management Training- we have new graduates!

We have 6 new customer graduates for the Sysmex WAM Rule v5 Rule Management Training program. The training included an advanced Rule Management e-Learning module pre-requisite and then attendance at the July 15, 2015 VILT training conducted by Sue Grossius, Instructor, Center for Learning and Deo Briones, Applications Technical Specialist. Our new graduates are now qualified to make simple rule changes in their test and production areas. Our September 16th, 2015 Rule Management VILT class is filling up!

Click here and go to “Training and Education” to register!

Auto-Validation Survey

‘Tell us how you Rule the Lab’

Sysmex will be e-mailing a survey in July to all WAM v4.1/v4.1.1 and WAM v5.0 customers so that we can gather information on your auto-validation, rerun and smear rates.

Please complete this important survey so we can share this information with the WAM community. Sysmex will be asking each customer to complete the survey using the Sysmex WAM Management reports for Sysmex to establish a database of auto-validation rates by facility and patient mix.

Rule the Lab – Compare your auto-validation rates against the same type of facility and patient mix – and use your Sysmex WAM management reports to optimize your auto-validation and smear rates.

The auto-validation benchmark information will be released at the 2015 User Group Meeting – another reason to attend this year’s event!

Back to News

WAM User Group 2015

The annual WAM User Group meeting in Chicago, IL to be held at the Hyatt Regency, O’Hare November 4-6, 2015 is fast approaching! We look forward to seeing all of our users that signed up. Registration is now closed.

For all event details, please click on the Sysmex WAM User Group 15 icon located on the left side of the page.

Please visit the WAM User Group 2015 page here on the WAM Resource Center for event highlights. This will also be the page for post meeting information.

See you in Chicago!


WAM User Group Registration Site Now Open!

The WAM User Group registration site is now open and it promises to be a fantastic event. Join us, become smarter about Sysmex WAM and get connected with Sysmex & your peer WAM users!

If you did not receive an email with the registration link in it and are interested in attending, please click here to request that your name be added to the registration list. We will send you an email with the necessary online registration information.

Sysmex WAM 2015 User Group Meeting – Save the Date

Save the date for the annual Sysmex WAM User Group meeting in Chicago, IL

November 4-6, 2015 at the Hyatt Regency, O’Hare

This year’s theme: WAM: Smarter by Design, Connecting You!

The 2015 program will feature optional pre-workshops that will give you hands-on training with rules and management reports. Then, choose from our rotating sessions during the main program to help you optimize your WAM system!

Registration starts in August.

Come network and connect with your peers! 

WAM Management Reports – Your GPS for the Hematology Laboratory!

Visit Sysmex at AACC Annual Meeting, Atlanta, GA July 28-30, 2015 – booth #1109!

Learn how to use and navigate the Sysmex WAM Management Reports that provide the laboratory intelligence you need in today’s healthcare market. Attend the following 20-minute presentation on Thursday July 30, 2015 at 11:30 am in our booth theater! Then, come to the WAM BAR in the Sysmex booth to get your 5-minute demo of WAM Management Reports!

Sysmex WAM Actionable Management Reports

Christine Hinz, MS, MLS(ASCP)CM, Product Manager IT, Sysmex America, Inc., Lincolnshire, IL

Visit Sysmex at the Sunquest User Group Meeting

The 2015 Sunquest User Group Meeting will be held July 13-16 at the beautiful JW Marriott Desert Ridge Resort & Spa in Scottsdale, AZ. Sysmex would like to invite all of our WAM Users to stop by and visit us at our booth.

Sysmex WAM v5 Rules Management Training

RULE the Lab- The first VILT class will be held July 15th, 2015!

Sysmex is pleased to announce the availability of the Sysmex WAM v5 Rules Management training program to include a pre-requisite rule e-Learning class and a Virtual Instructor-Led Training (VILT) to reinforce concepts and provide an opportunity to interact with WAM Rule Experts.    Read More >

Sysmex WAM Management Report Quick Guides

Availability of the Management Report Quick Guides
Sysmex WAM Users!

Take the Management Report Intelligence Challenge!

Take the business intelligence challenge – track your laboratory statistics for hematology using the Sysmex WAM Management Reports! The Sysmex WAM Management reports are designed to detect trends and opportunities for improvement and require no training or set up – they are ready to access when you are!

The Management Report Quick Guides for WAM v4.1/v4.1.1 and v5.0 are posted on the CRC.